Privacy Policy

Auragraph Inc. (“Auragraph”, “we”, “us”, or “our”) provides an AI-driven platform featuring a suite of creative tools, including AI-powered solutions for generating marketing content. This Privacy Policy outlines how Auragraph collects, uses, and facilitates the processing of personal information via our digital platforms linked to this policy, including our website (auragraph.ai) and social media channels (collectively, the “Service”), as well as through our marketing initiatives, live events, and other business activities.

From time to time, Auragraph may issue supplemental or specific privacy notices to individuals regarding particular products or services at the point of data collection.

Index

• Personal Information We Collect
• How We Use Your Personal Information
• Retention
• How We Share Your Personal Information
• Your Choices
• Other Sites and Services
• Security
• International Data Transfers
• Children
• Changes To This Privacy Policy
• Notice To European Users
• How to Contact Us

1. Personal information we collect

1.1. Information you provide to us.

Personal information you may provide to us through the Service or otherwise includes:

• Contact data, such as your first and last name, email address, billing and mailing addresses, and phone number.
• Profile data, such as the username and password that you may set to establish an online account on the Service, biographical details, links to your profiles on social networks, interests, preferences, information about your participation in our contests, promotions, or surveys, and any other information that you add to your account profile.
• Demographic data, such as your date of birth, age, and gender.
• Communications data based on our exchanges with you, including the contents of your messages, when you contact us through the Service, social media, or otherwise.
• Transactional data, such as information relating to or needed to complete your orders on or through the Service, including order numbers and transaction history.
• Payment data needed to complete transactions, including payment card information or bank account number. Please note that payment data is collected and stored by our payment processors and not by Auragraph directly.
• Marketing data, such as your preferences for receiving our marketing and other communications and details about your engagement with them.
• User-shared multimedia data, such as text, photos, images, and videos that you upload to and process through the Service, as well as associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data.
• Query and prompt data, such as commands, descriptions, comments, questions, messages, and other content or information that you generate, transmit, or otherwise make available through our Demos and otherwise through the Service, as well as associated metadata.
• Feedback data, such as information regarding your experiences with the Service.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

1.2. Third-party sources.

We may combine personal information we receive from you with personal information falling within one of the categories identified above that we obtain from other sources, such as:

• Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
• Service providers that provide services on our behalf or help us operate the Service or our business.
• Third-party services, such as social media services and cloud storage platforms that you use to log into, or otherwise link to your Service account, for example, Google. For example, you may log in with your Google account. This data may include your Google username, profile picture and other information associated with your Google account on that third-party service that is made available to us based on your account settings on that service. Our use and disclosure of information received from Google’s APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

1.3. Automatic data collection.

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:

• Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
• Location data when you authorize our mobile application or the Service to access your device’s location.
• Communication interaction data such as your interactions with our email, text or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.

1.4. Data about others.

We may offer features that help users invite their friends or contacts to use the Service, and we may collect contact details about these invitees so we can deliver their invitations. Please do not refer someone to us or share their contact details with us unless you have their permission to do so. If you share your, or others’, details via third-party platforms (e.g., messaging applications), those third-party platforms process your personal information in accordance with their privacy policies.

1.5. Cookies and similar technologies.

Some of our automatic data collection is facilitated by cookies and similar technologies. For more information, see our Cookie Notice. We will also store a record of your preferences in respect of the use of these technologies in connection with the Service.

2. How We Use Your Personal Information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

2.1. Service delivery and operations.

• provide the Service;
• to develop new programs and services;
• enable security features of the Service;
• establish and maintain your user profile on the Service;
• facilitate your invitations to friends and associates who you want to invite to join the Service and/or with whom you choose to share data;
• facilitate features of the Service, such as uploading, processing and syncing user-shared multimedia data and query and prompt data;
• communicate with you about the Service, including by sending Service-related announcements, updates, security alerts, and support and administrative messages;
• communicate with you about events or contests in which you participate;
• provide support for the Service, and respond to your requests, questions and feedback.

2.2. Service personalization.

• understand your needs and interests;
• personalize your experience with the Service and our Service-related communications; and
• remember your selections and preferences as you navigate webpages.

2.3. Service improvement and analytics.

We may use your personal information to analyze your usage of the Service, improve the Service (including by using your user-shared text and multimedia data and query and prompt data to train our algorithms), improve the rest of our business, help us understand user activity on the Service, including which pages are most and least visited and how visitors utilize and move around the Service, as well as user interactions with our emails, and to develop new products and services.

2.4. Marketing.

We and our service providers may send you direct marketing communications and may personalize these messages based on your needs and interests. You may opt-out of our marketing communications as described in the Opt-out of communications section below.

2.5. Compliance and protection.

• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations or requests from government authorities;
• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
• audit our internal processes for compliance with legal and contractual requirements or our internal policies;
• enforce the terms and conditions that govern the Service; and
• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

2.6. To create aggregated, de-identified and/or anonymized data.

We may create aggregated, de-identified and/or anonymized data from your personal information and other individuals whose personal information we collect. We make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you. We may use this aggregated, de-identified and/or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

3. Retention

3.1. General. We generally retain personal information to fulfill the purposes for which we collected it...

3.2. When Information No Longer Needed. When we no longer require the personal information we have collected about you, we may either delete it, anonymize or aggregate it, or isolate it from further processing.

4. How We Share Your Personal Information

We may share your personal information with the following categories of parties and as otherwise described in this Privacy Policy...

• Affiliates. Our corporate parent, subsidiaries, and affiliates.
• Service providers. Third parties that provide services on our behalf or help us operate the Service...
• Payment processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by the relevant app store or by our payment processors, such as Stripe. Stripe may use your payment data in accordance with its privacy policy, available at https://stripe.com/privacy.
• Advertising partners. Third-party advertising companies for the interest-based advertising purposes described above.
• Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so.
• Partners. Third parties with whom we partner...
• Linked third-party services. If you log into the Service with, or otherwise link or sync your Service account to or with, an authentication, social media or other third-party service...
• Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers...
• Authorities and others. Law enforcement, government authorities, and private parties...
• Business transferees. We may disclose personal information in the context of actual or prospective business transactions (e.g., investments in Auragraph, financing of Auragraph, public stock offerings, or the sale, transfer or merger of all or part of our business, assets or shares)...
• Other users and the public. Your profile, user-shared multimedia data, and query and prompt data are visible to other users of the Service and the public...

5. Your Choices

5.1. In this section, we describe the rights and choices available to all users. Users who are located in Europe can find additional information about their rights in the Notice to European Users section.

5.3. Opt-out of communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us...

5.9. Delete your content or close your account... If you wish to request to close your account, please contact us at support@auragraph.ai.

6. Other Sites and Services

The Service may contain links to websites, mobile applications, and other online services operated by third parties...

7. Security

We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect...

8. International Data Transfer

We are headquartered in the United States and may use service providers that operate in other countries...

9. Children

The Service is not intended for use by anyone under 18 years of age... please contact us at support@auragraph.ai.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time...

11-16. Notice to European Users, Retention, Contact Us

You can contact us by email to: legal@auragraph.ai.

For European inquiries: Auragraph, 535 Mission St, 14th Floor, San Francisco, CA 94105, United States

Contact us at support@auragraph.ai if you want further information...